Privacy Policy

FluturoLire (“we”, “us”, “our”) is a licensed travel agency based in Prishtinë, Kosovo. We operate the website fluturolire.com and provide flight booking, hotel reservation, and eSIM services.

For any privacy-related questions, you can reach us at info@fluturolire.com.

We collect information you provide directly:

• Booking information: name, email, phone number, passport/ID details, date of birth (required for flight bookings)
• Contact information: when you contact us via our contact form or email
• Payment information: processed securely by TEB Bank. We do not store card numbers on our servers.

We also collect information automatically:

• IP address and browser type for security and analytics
• Pages visited and search queries on our site
• Cookies and similar tracking technologies (see our Cookie Policy)

• To process and confirm your bookings (flights, hotels, eSIM)
• To send booking confirmation and e-tickets by email
• To respond to your inquiries and provide customer support
• To send relevant travel offers (you may opt out at any time)
• To comply with legal obligations (e.g. airline data requirements, financial records)
• To improve our website and services

We share your data only as necessary:

• Airlines and GDS providers (PKFare): to process flight bookings and issue tickets
• Hotel providers (Paximum): to confirm hotel reservations
• eSIM provider (eSIMGO): to provision eSIM services
• Payment processor (TEB Bank): for secure payment processing
• Email service (Resend): to send transactional emails

We do not sell your personal information to third parties.

We retain booking records for 7 years as required by Kosovo financial regulations. Marketing data is retained until you opt out. You may request deletion of non-mandatory data at any time.

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (where not legally required to retain)
• Object to marketing communications
• Lodge a complaint with the relevant supervisory authority

To exercise any of these rights, contact us at info@fluturolire.com.

We implement industry-standard security measures to protect your data. All payment processing is handled by TEB Bank's 3D Secure system. Our website uses HTTPS encryption throughout.

We use cookies to improve your experience. See our Cookie Policy for details.

We may update this policy from time to time. Significant changes will be notified by email or a notice on our website. Continued use of our services after changes constitutes acceptance.